Sector
Retail Sales

Gender
Male

Date of Birth
08-10-1977

Visa Type
Residance Visa

Visa Expiry Date
25-01-2022

Sponsor Visa Expiry Date
23-11-2021

Experience
17

Skills
? Customer service Management ? Driving sales, profitability, and commercial awareness ? Stock Management ? Loss prevention ? PNL management ? Back office administration ? Training and development of teams

Work Experience
GIRISH MENON MULLATH Mobile: 00971 050-8412013 E -Mail: girimenon187@gmail.com GIRISH MENON MULLATH | LinkedIn Retail Store Management A dynamic professional with 15 years of experience with a flair for charting out business strategies, contributing towards enhancing business volumes & growth in retail segment. A management graduate with vast years of experience in Retail Management & Administration with Multinational companies in Dubai, seeking a challenging position suitable for my experience and qualification. CORE COMPETENCIES ? Customer service Management ? Driving sales, profitability, and commercial awareness ? Stock Management ? Loss prevention ? PNL management ? Back office administration ? Training and development of teams ? Implementing management systems in the organization & ensuring compliance with the process requirements. ? Ensuring optimum inventory levels for achieving cost savings and preparing reports for the same. ? Implementing sales promotion plans & new store concepts to generate sales for achievement of targets. ? Analysing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing strategies. CAREER CONTOUR AL-TAYER CO.L.L.C, DUBAI, U.A.E-JAN2007-SEP2020 (www.altayer.com) Retail Store Manager Being worked with the organization for past 14 years in managing reputed international retail brand Mamas & Papas, UK Favourite Designer Nursery Store (www.mamasandpapas.com) across UAE reputed shopping Malls, with high levels of customer service and business turn Over. Main Accountabilities Sales : Maximize sales and exceed store budgets through effective seasonal management and highest possible levels of customer service. Focus on driving store KPIs (ATV, UPT & Conversion) to achieve the sales budgets. Encouraging WhatsApp sales and Zoom Meeting with customers during this pandemic period and closing the sales through Pay Tab. Customer Service: Cultivate a culture of excellent customer service, leading by example and by implementing GEM (Guest Engagement Management) for store staffs. Being an Ambassador for (NPS- Net promotor system- Delight) implement in store Training and Development for the best practices from customer survey feedbacks from Medallia. Mystery shopper shopping experience feedback are taken on board to improve the service level of the store. Loyalty programme (Amber) is driven to make the database stronger to reach out customers. Omni Channel: Manage Online Portal of the store (Magento) by monitoring orders receiving in the store by Click & Collect tab from brand website. Diligently working with Fulfilment teams and Last mile teams to full fill customer orders. Give timely feedback to E– commerce team with respect to stocks issues and customer reviews with high degree professional approach to meet the customer expectation about virtual service. Personal Shopping: Actively work with in store personal shoppers to encourage a delightful service experience to the customers. Conduct a weekly feedback session with Personal shoppers to analysis the performance of bookings and reviews from customers. Invite Bloggers and influencing personalities from Mom & Baby Magazines with the help of Marketing department and conduct instore events for Mom to be customers. Visual Merchandising: Drives highest possible standards of the store visual standards, ensures brand/layout guidelines are being correctly followed to deliver the brand values. Drives sales floor presentation, housekeeping, recovery principles to the highest standards by regular walk through and corrective action/coaching to staffs. Loss Prevention Control: Ensures store achieves stockless targets and accurately carriers out all loss prevention activities as defined by their stock loss actions plans. Constantly seeks to improve staff’s awareness of stock loss issues. Actively seeks out and implements any additional opportunities to reduce stock loss. Conduct the weekly spot checks, store audit, and health and safety inspection of the store and log to BWISE an instore compliance software. People/ Management: Participates in selection of new staffs, administers all staff issues. Conduct daily-briefs, weekly communications sessions, product knowledge and on job coaching. Identifies areas of training needs within the store and develops or arranges programs to address them. Identifies individuals with potential within the store and formulates action plans or allocating additional responsibilities for their further development. Ensures a development plan (IDP) is in place and implement for every members of the store team. Conduct the annual staff’s appraisals in line with company procedures. Brag the Success of team members in (YAMMER) an inhouse social media of company. Manage the Learning & Development app (Axonify) for staffs to enhance their skills in products and services. Management Information Systems: Generate the Daily Sales reports, weekly store Dashboard and KPI reports, weekly feedback reports to have a commercial awareness of the business. Actively work with the planning department to have an overview of stocks and inventory management. Back Office Administration: Ensures daily correspondence with External stake holders are carried out for smooth functioning of the store. Actively work with Mall Management with respect to safety, permits, marketing issues. M.H. ALSHAYA CO L.L.C, DUBAI-U.A. E – APRIL2003- DEC2006. (www.alshaya.com) DEBENHAMS: - Britain’s Favourite Departmental Store ( www.Debenhams.com) Main Accountabilities: • Sales - Decides store layout and stock positioning. Manages stock availability. Trains and promotes high customer service standards. Gives feedback on lines, sellers, and customer requests. Recommends in-store promotions. • Visual merchandising- Applies and maintains guidelines and standards for visual presentation and store appearances. • Stock loss Controls Decides on form of implementation of stock loss controls, recommends areas of focus. • People Development - With staff, evaluates performance and development needs. Decides store-training programmes. Recommends additional training requirements, disciplinary actions/terminations. Initiates promotions/salary increases. • Administration Controls Ensures store enacts and is fully compliant with all required administrative procedures according to company guidelines and within deadlines. Ensures an effective communication of issues and ideas between store and operational management are carryout smoothly. Positions Handled - • Sales Manager – Feb2006- Dec2006 (DEBENHAMS, DEIRA CITY CENTRE) - U.A.E • Assistant Sales Manager –Aug 2005 – Jan2006 (DEBENHAMS, IBN BATTUTA MALL) - U.A.E • Assistant Sales Manager – Nov 2004- July 2005 (DEBENHAMS, DEIRA CITY CENTRE) - U.A.E Retail Carrier Highlights • Awarded the (SILVER AWARD) Delight Ambassador (NPS- Net Promoter Score) for implementing the project successfully. • Managed the Flag ship store of Mamas & Papas with the highest turnover of 32 Million. • Being a part of Online shopping project (Magento) one of the first venture in Al Tayer business • Successfully opened 4 stores of Mamas &Papas in UAE which includes the First store outside UK and Flagship store in Dubai Mall. Management Training Attended. • Management Development Programme (6 months Training from Al Tayer& Al Shaya). • Supervisory Training Skills – Effective tools store management. • Nurturing Local work force- Empowering Localization in retail Industry. • Disciplinary workshop, a guideline for effective people’s management • Loss Prevention training, a training to avoid stock loss in retail industry. • Internal Audit training, training in the field of retail back office administration. • Performance Management and Appraisal system of the staff in retail industry. • Implementation of Oracle POS 360 in retail business a project for retail managers. Customer Service Training Attended. • Serving to Succeed & Stepping Ahead focus on customer Service • Active Selling Skills, Trainers Training Programme on customer service. • Retail selling skills, a training programme from Deira City Centre management. • Demonstrating Selling Behaviours, training from Deira City Centre management. ACADEMIC QUALIFICATIONS: - University/Institution Degree/Certificate Year Entrepreneurship Development Institute of India (EDII), Ahmedabad, Gujarat INDIA. (www.ediindia.org) Post Graduate Diploma in Entrepreneurship & Business Management (PGDBEM) 1999-2000 Computer Maintenance Corporation Ltd (CMC) Bangalore, INDIA Post Graduate Course in Computer Application (PGCCA) 1998-1999 University of Calicut, Kerala, INDIA Graduate in Science (B.Sc.) 1995-1998 PERSONAL DOSSIER • Date of Birth : 8th Oct 1977. • Nationality : INDIAN • Martial Status : Married • Visa Status : Residence/ wife sponsorship Reference By Request -

Description
Residence Visa under wife sponsorship